All of our Fishgirl Seafood community personal information is kept securely and your information is kept private. It's just this simple - we don't like it when ours gets shared and we won't share yours. We use Shopify as our e-commerce platform because they are certified Level 1 PCI DSS compliant. All transactions are SSL/HTTPS encrypted with the latest standards.
It’s simple – if you’re unhappy with our product we’ll refund you for your current purchase and any future orders you’ve placed and paid for. In the middle of a subscription? They are pay as you go and can be paused or stopped at any time.
As an e-commerce business, you should expect that almost all of our communication with you will be through emails. However, in the near future, we will give you the option to receive texts regarding shipping and delivery confirmation. Stay tuned! You will be asked for your phone number if that’s your preference. If you need to be contacted via phone for any reason, we’re happy to accommodate, just let us know! We will notify that your order has been received, two to three days before we are shipping just to give you a reminder, and then send you an email confirming your package has left us. At that time you will receive a tracking number, but know that we are tracking your package until we get word that it has arrived safely to your door. If we need to delay a shipment due to extreme eat, cold or other circumstances, we'll certainly let you know.
Once your order is placed, you’ll receive an automated response confirming our receipt. Orders received on or before the 15th of each month will be shipped the 4th week that same month. Orders received after the 15th will be shipped the following month on the 4th Tuesday. Expect a 1-3 day trek from us to you. You may see additional delivery days included to meet holidays and special offers. There’s no need for you to be home at the time of delivery. If you happen to be at work or out and about, your frozen seafood will be just fine for a few hours once delivered unless you live in a location of extreme heat in which you should plan to be present to receive it. Fishgirl Seafood cannot be responsible for all other deliveries that go unattended beyond 3 hours.
YEP – we know schedules change. Our goal is to make sure your seafood gets to you and your freezer in the best possible condition. So please let us know and we can work with you to have it delivered to a neighbor on your behalf or if you plan to be gone longer or completely rescheduling to suit your needs! Please know that we are happy to accommodate with a minimum of one week's notice prior to shipment.
Any unforeseen problems ahead such as bad weather, we'll be in touch for sure and perhaps postpone that shipment until it clears.
We like to think we won’t have any of these, but if you happen to be the recipient of anything like this, please contact us, we’ll take care of you!
You can cancel your order commitment at ay time. We'll miss you, and hope you'll be back! No fear, we'll refund you the remainder of future deliveries. We are always grateful for anyone who gives us a try!
We’d love to hear from you. Great, good and a little less than good if it needs to be! Seriously though, we want to hear directly from you. JUST EMAIL US! Who can resist a great FACEBOOK review? If you’ve got recipes or ideas for new ways you’d like to share – we want to know and with your permission – we’ll post them on our blog.